I have used this service several times. In my experience, Richard arrives when he promises, listens attentively, and then fixes the problem(s) fast. If the problem is unfixable, he tells you how to work around it. I recommend him without reservation.

It is such a relief and pleasure to know that inevitably when our internet, computers, printers etc. run amuck, we are lucky enough to have Rich and Marlena to call for help.
They always come through, fix the issues and in the kindest, most informative, patient and thorough of ways.
It’s like having a calm and caring friend take a problem and before you know it…problem solved!
I told Rich he needs a super hero cape because honestly in my book he totally deserves it!
We are so grateful they were recommended to us and know that we can always count on them to make the problematic technical side of things much less stressful and that worry off of our plate!
Thank you!