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Problem solved! Great job, excellent service!

We are fortunate to have the technical support of Computer Medic’s professional staff. We can depend on them to solve and correct our tech problems. We have and will continue to recommend Computer Medic to our friends.

As usual, Computer Medic has been timely and effective in helping us to manage our computers! Keep up the good work. It’s wonderful to know that there’s such super assistance as we run into snags in our computer use from time to time.

We have only been with Computer Medic for about a year, but Richard has been an absolute pleasure to work with, having saved our bacon a number of times already. When he fixes something, it stays fixed. He’s just what we needed!

Computer Medic has been my salvation. Many time I needed help in my Apple computer, Richard or Marlena, in just a telephone call or a drop in my place show me how to fix the problem.
I highly recomend Computer Medic for any computer problems.
Bernard

Marlena & Richard always save my neck when my PC or software goes haywire. They help me often.
Martin

I recommend computer medic (a brother & sister team) to anyone who’s having computer issues. Marlena is very knowledgeable & prices are very reasonable. A quick response & resolve to your issues! Check them out!

Very professional and extremely friendly service.
I’d very highly recommend for any computer related work needed.

As usual, you promptly came to my assistance today ( August 24, 2020) and solved my printer problem.

The Computer Medics team are true professionals and a pleasure to work with. Marlena and Richard are both highly skilled at their work and kind, caring people. I have been working closely with them for seven years and could not be happier. Having Computer Medic’s work with me and my team has helped my business grow.

We seem to have lots of trouble with our computers, and have tried different services, but yours is The Best! Reliable, prompt, thoroughly professional, and able to communicate with non-techies like me. Thanks so much!

Marlena rescued my laptop from yet another Windows update hijack. A remote connection and some expert detective work by Computer Medic solved the problem and saved the weekend project I had scheduled.
Call them first when you have a computer problem – they will fix it for you!

Richard and Marlena have done my computer work as long as I can remember. He recently
installed a new computer and related equipment. Through the years they have been
dependable, quick to respond, and very patient. I have recommended them to my entire
family. He now services my immediate family and extended family. You will not be disappointed
if you give them a try.

Excellent service as always.

Over the years, Rick and Marlena have always given me quick and efficient service.
I couldn’t be more pleased.
John Merz

I have used Computer Medic a number of times for various computer issues, and they have never let me down! Prompt, excellent, and friendly service each and every time!

Always there to help with any problem. Marlania Is great with remote service and her brother came to my home twice even though it was a long trip. There have the lowest prices and the most professional service.
Thanks for all your help
Tom

Boy, did I waste a lot of time and money with Geek Squad!
Marlena, you’re much better than the Four Season’s song. You’re my ace in the hole when I’m in trouble with my computer!
just Chuck

Outstanding technical help, cheerfully given: Solved my problems fast!
Thank you Computer Medic

Never having used the services of Computer Medic until now, I could not be any more satisfied with their knowledge, professionalism, reasonable costs, and quick turnarounds.
I plan to use their services again and strongly recommend that you look into having Computer Medic make your life a lot easier!

My computer was not working properly,. I was not able to delete messages without them coming back…thousands of trashed msgs. I called Computer Medic, spoke with Marlena and she got right to figuring out what was happening over the phone. She was able to delete most of the msgs, asking which ones I would like to save.

My iPad was also giving me trouble. Richard looked at it and it is now working well.

Good, speedy service. We have used them for seven plus years.

Richard or Marlena always answer the telephone and somehow solve the concern which bowser me. When thy were allowed, thy could fix problems right in your appartement . When problems come, I recommend there help. BJ

I IVE ALWAYS BEEN SATISFIED WITH YOUR SERVICE [ABOUT 8 YRS ]

Both Marlena & Richard GET that when my PCs/network is down, I lose money/reputation and their short response time has been SO appreciated!
Two competent and friendly service providers that I am happy to recommend without reservation.
Thank you Computer Medic!

Hi Marlena,

Thanks so much for diagnosing my computer malfunction as my keyboard
being inundated with moisture from a spill next to it of my tea cup. Your advice
was wonderful. The solution forthcoming.

Best regards,
Dennis

Excellent service as usual by Marlena!!!!!!!!!!!!!!!!!

Computer Medic (Richard Metting and Marlena )have always been
good, but Richard was so very, very helpful, getting me on Skype, while we are all in isolation here at Cedar Crest–Thank you, Richard.

Rusty Richards

We have always relied upon Richard and Marlena to set us up, fix our problems, and ease our technical anxieties. We have always appreciated their willingness, their availability and their expertise, but never so much as now. In the midst of quarantine, and relying even more than usual on our internet communication with others and our in-house diversion, Marlena kept us afloat and back-in-business from her faraway perch.

Thank you, Marlena!

We have always relied on Richard and Marlena to set us up, solve our problems and soothe our technical anxieties. We have always appreciated their willingness, their availability and their expertise, but never so much as now, in the midst of our isolation, when our internet communication with others and our in-home distractions are so vital to our sense of well-being. Thank you, Marlena, for being there for us.

I can’t thank you enough.
Very quick professional service, outstanding.

I have called upon Rich and Marlena countless times for computer problems, questions on cyber security, advice about computer equipment, etc. They have always made themselves available and provided solutions that were clearly
in the best interest of their customers. I have always felt comfortable in referring
them to numerous friends and acquaintances. In addition they have always
been pleasant, and fair with their charges. It is my privilege to recommend them
to anyone needing computer services.

Anthony Bruno

Marlena is a lifesaver! She is my go-to for all my computer issues. Very professional, friendly and most of all LISTENS!! I absolutely love the service she provides. When I say a lifesaver I mean it! Once I accidentally deleted all my “Favorites”. Everything I had saved for years was gone! She was able to restore the file. Unbelievable! I can always count on Computer Medic for resolving my computer issues.
Thank you, Marlena, for helping me with all my computer problems. I so do appreciate you and your outstanding service!
Debbie

My daughter & I have named Richard our Local IT Hero! At home on-line learning is stressful; social distancing due to the coronavirus is stressful; computer issues are stressful…… But Computer Medic made all the stress go away with one phone call…… My daughter lost her WiFi connection in the middle of the day for no apparent reason. We tried trouble shooting with our ISP and the Microsoft Help Desk to no avail. In a desperate state, I called Computer Medic asking if there was a way they could help us. Richard was calm and said he would try to help us by logging in to our computer remotely. Within 20 minutes Richard assessed the issue and installed a new driver and we were back up and running! If you need a Local IT Hero, call Richard!

We have been living at Cedar Crest for 15 years. For all of that time Richard, on site and on line and Marlena on line, have kept our computer healthy and working well through hardware, software and power problems. They also provided advice on selecting a replacement and a seamless transition to the new computer. The older we get, the more we depend on the computer to keep us in communication with family , friends and the outside world. It is very comforting to know that effective, friendly, knowledgeable help and advice is just a phone call away.
Don & Fran Galvin

Hi,

Talked to Richard Metting, Computer Medic who is very personable and very competent about my mouse’s roll bar or scroll bar problem. Resolved the problem handily.

Best,
Dennis
Dennis M. Goldstein, Primerica
Denville, NJ 07834

If you need computer repair look no further; wonderfully competent and helpful.

Richard came at the appointed time and did the necessary repairs
in a timely manner. I was vey satisfied with his service.

When I need help with my computer I turn to Computer Medic. Richard or Marlena get back to me right away. They know their stuff and, without fail, solve my problem. Wonderful.

Marlena & Richard are always happy to give me terrific assistance with my PC problems. They’ve gotten me out of many jams. My system is running perfectly now.
Martin

I don’t know what I would have done without you. Many, many thanks for all your help. Best regards, Caroll

Excellent and prompt service as always

I have been using computers since the mid 90s. And over the years I used a variety of services to help keep the computer up and running. In all those years I have NEVER had people as helpful as Marlena and Richard
I call with a problem and next thing I know is one of them is asking if it would be okay to come on to the computer………………….the answer is ALWAYS a resounding YES!
In no time, the computer is up and running, often along with some suggestions for fixing the problem on my own in the future.
I would HIGHLY recommend Computer Medic to everyone!!!!
So you can get started the phone number is 973-910-1349.

Richard came to my house to work on some difficult and serious problems I was having with my emails. He had no trouble getting to the problems and had them fixed in short order. He knows his stuff and I would have no reservations in recommending him to deal with any computer related troubles.

Rich and Marlena are an absolute pleasure to work with! They are always able to solve any problems, and suggest IT solutions that work for our small business. They are life savers!

As always, both Marlena and Richard were a great help. They made my computer work again. Thank you, thank you.

I have been using the services of Richard Metting ever since I moved to Cedar Crest 7 years ago. When writing my first check to him after he came to my apartment to fix my computer, I asked him “To whom should I make it payable?” He said “Computer Medic,” but I heard him wrong and wrote “Computer MAGIC.” The check did (magically) go through. I told him later that “MAGIC” would have been a more appropriate name for his firm!
Later on, Marlena helped me several times. She has been equally competent, although she always solved my problems on line, and I have yet to meet her in person. They form a great team, and I would recommend Richard and Marlena without any hesitation.
Alpha Chiang

I was very pleased with the prompt and efficient service. I’ve used your
company for many years and will continue to do so,

I messaged Rich on FaceBook asking when his availability was to clean my computer since it was running slow as molasses we arranged a time where he can clean it for me .
My computer is running MUCH better now so I do not have to wait forever to get from one screen to the next . my computer was due for a cleaning . I think the last one I had was maybe earlier this year or sometime late last year at some point , so it was very due . Thanks for your time Rich .

I have a very basic knowledge of computers. Problems happen and I am at a standstill at how to correct them. That is why the phone service is so important. I know that at least 85% of my problems are my lack of knowledge. Just a phone call away is help of the best kind. After working with Rich or Marlena I feel as if I know what I’m doing but the best part is I do and I can get lots done. I’m so happy that I have two lovely people to call and get help all in one day. THANK YOU.

I had a problem with my network printer and Marlena set fixed it by adjusting the software online in about half an hour. Not having to wait for a technician was a blessing. This is the best computer repair experience I have ever had!!

We have nothing but the highest praise, not only for prompt, efficient service but the clear competent explanation of the needed repair of our computer system. Over the years we have depended on Richard and Marlena and they always “come through” for us.

Thank you Computer Medic for your wonderful timely help in restoring my broken network connection. Really great! Martin

I was reluctant to “disturb” Richard or Marlena when my computer decided to insert numerous question marks to disrupt my e-mail texts because they had had to spend so much time and effort trying to solve my last problem. I should have known my “gurus” would come through. In short order Marlena fixed the problem gratis and left me with an amazed smile. No wonder I like to recommend them to other puzzled computer users in our retirement village !

Cannot recommend more highly. Competent, fast and friendly service.

Richard fixed our “sick” server quickly and got everything up and running. He is going to be our go-to guy for computer issues. Cordial, efficient, knowledgeable!

Computer Medic worked wonders on my computer and now it’s going great. Marlena also provided several tips on managing the computer which were very helpful. I’m so pleased and happy to have my computer in shipshape again.

Very knowledgeable, patient and reliable. Appreciate the fact that our problems were resolved for a very reasonable price (without trying to “sell” us on “other” unnecessary things that are “wrong” with our system, and can be fixed for a “price”).

We run 5 computers and I’m pretty good at fixing the usual problems, but when it gets complicated I call Rich or Marlena for that professional touch that keeps our company running. I suggest you do the same. Get real help without the con-jobs that make vital repair jobs a nightmare.
Ed & Cindy Slingland

Richard and Marlena put me back in operation several time to get my Apple computer and my Apple Ipad working properly , particularly to use my printer Brother with my i pad. Both are very prompt for me at Ceder Crest.

My needs have been met. The knowledge of computer and excellent response to my needs are always met. I would recommend you quickly.

Marlena did a wonderful job in setting up my new Windows 10 computer. It only took about two hours to do what it would take me two days to do.

We are extremely satisfied with the service and support we receive from Richard and Marlena and the entire Computer Medic team. We recently have had both hardware and software issues that completely paralyzed our business. Computer Medic quickly diagnosed our problems and had us up and running within the day.
Highly Recommend!

Rich & Marlena at Computer Medic have helped me out of many PC breakdowns. They are reliable,knowledgeable , friendly.

Richard has been to my apartment several times since I moved to Cedar Crest 12 years ago. Now I just call Marlena and say i am frustrated with the computer and she rescues me.

Necessary services were promptly and efficiently provided

One of Richard’s early clients, I’ve found him and Marlena reliable, knowledgeable and available whenever my laptop puts me in panic mode. They speak in language that us seniors can understand, know the answers to my most puzzling questions, and solve problems, even over the phone. I’ve recommended the team to all my friends at Cedar Crest – no complaints from anybody. Now, how many computer services can you say that about?

I have had to call on Computer Medic several times since I moved to Pompton Plains and each time I have been completely satisfied with their work and their interaction with this completely computer illiterate person. I do recommend them to others. Cathie Myers

It is a pleasure to write a recommendation for Computer Medic. Richard is accessible, available and knowledgeable. He comes quickly when called, and proves to have competitive pricing.
I and my neighbors have had the pleasure of using her services.

Richard was most helpful, He fixed all my problems. I will continue to use his service in the future, as needed.

Richard gave his usual excellent service ,including going out to a vendor to pick up a new modem.

We can’t recommend Computer Medic highly enough. We are always able to get a speedy appointment. Richard has always been able to answer all our questions, solve all our computer issues, and make sure we know how to avoid the issues in the future. He even solves problems for which we have not made the appointment for! We could not be more pleased.

I call Marlena when ever I get frustrated with my computer. If she is not there I leave a message and she gets back to me very quickly. She is always very patient with me and I leave the computer on and she gets busy fixing it without me having to be right there. They will fix my problem and bill me for the service which is a reasonable fee. I jokingly asked if they could put me on a yearly retainer.

Computer Medic refurbished my old Compaq computer with a new hard drive and reinstalled all previous data and programs. Their work was performed within a very short time frame and the price was very reasonable as well.
I did have an issue with sending emails after taking delivery, which Richard was able to resolve remotely within a matter of minutes.

I am very satisfied with their work and would highly recommend Richard and Marlena whenever you need assistance with your computer.

Rich has been taking care of my computer problems since we moved to Cedar Crest 13 years ago. What ever the problem was he was able to fix it and a few other thing to make it run like new again. Whether it was a hardware or software problem, he was either able to fix it or guide me to an appropriate replacement. It is very comforting to know that help is only a phone call away.

After spending 25+ years in corporate America, relying on heavily on IT support to do my job well, it is very rewarding to find reliable, attentive, customer focused IT solutions for my @home technology. Computer Medic is all that and more, bringing reasonable pricing to the mix as well. Any home utilizing WIFI needs hands on knowledgeable and reliable technology experts to help you navigate through the many wireless home devices here today and more coming down the road. Computer Medic is my on call technology support team, and I’m planning to see them more as I expand my @ home WIFI devices even further.

Been using Rich since our move to Cedar Crest, and now without my husband, it is very comfortable to call Computer Medic and get this up and running again, as I am involved in many activities here and depend on notices and confirmations.
He is patient and understanding with beginners.

Thank you for prompt & courteous service. I have already referred two people to you.

Richard Metting from Computer Medic serviced my computer on 10/19 and did an excellent job. He
went beyond what was required to fix it and now my computer is better than it has ever been. I would
recommend him highly to anyone needing a computer pro.

Computer Medic did a thorough job and got my computer back to where it needed to be,
something that I did not have the ability to do. They did a great job!

I would recommend him to anyone who is looking for a computer pro. And he is very pleasant, too.

They are always there for you. Rich always arrives on time and I have
never had a problem that he couldn’t fix. Whenever I call the office,
Marlena is very helpful. I have been using them for years and I highly
recommend them!!!

Very professional! Richard Metting was running behind schedule and made sure to call me to let me know this. When he arrived he wasted no time & immediately began repairing my computer & also corrected my printer. I would recommend Computer Medic to everyone.

THANK YOU FOR ALL YOUR HELP
WE WILL CALL AGAIN.

I have been using Computer Medic for many years at Cedar Crest.
The same day service, whether by phone or in person, is excellent and reliable.

Reliable and smart are the two reasons that Rich and Marlena are running such a successful business. They are always on time answer the phone and deal with your problem in a very quick way. They Supply the best customer service you could ask for and are both extremely pleasant to work with. I highly recommend them to my family and friends.

I consider myself computer ignorant. I call Marlena and she always has the answer and does so from her office. Rarely can she not solve the problem and if she does have a problem, Richard is always available to come to the apartment and fix it. They have been my go to since I moved to Cedar Crest 11 years ago. Very happy with them.

Computer Medic has solved my computer problems over the past years quickly and expertly. They show up on time , listen to my tale of anguish, and apply their expertise. Voila – problem solved, computer working.

Very convenient for Ceder Crest Resident, Richard was at my door on time and helped me with my computer and my i pad.

Could’nt connect printer to computer, but Richard arrives as promised, heard me describe my problem, sat down to my computer and not only fixed the problem, he also speeded up the computer. All of the foregoing done in a very short time as well as teaching me how to avoid future printer/ computer difficulties. Really great work! I highly recommend them.

Our office has been using Computer Medic as our sole provider of IT services for several years. We appreciate that the team has always been accommodating to our needs & is always willing to go the extra mile to get the job done.

I have used Computer Medic for several years and always was satisfied with their service. The purchase and installation of my new computer was a very good and painless experience. I recommend them to anyone who
needs computer advise.
DoloresMiller

Richard was efficient and took care of my problem.

computer medic is fast, efficient and careful. throw in a lot of training if it’s needed. I’ve used them for many years and here they are when I need them.

Whenever I have had a computer/printer problem, either Richard or Marlena have come to my rescue, and stayed with me until the problem was resolved. – Can’t ask for more. – Thank you!!!!!

That heading means the problem here is not a “run of the mill” one. I’m usually able to fix or figure out my computer/printer problems, but when it goes beyond my basics, Richard & Marlena are ready to patiently take over & solve my mess.
I’ve recommended ComputerMedic to many people over the years and everyone has been pleased with their services as well.

When our computers stop working we call Computer Medic, the company we’ve come to depend on for courteous, prompt and reliable service. We perform an auditing service for banks that is time sensitive. Computer Medic solves our problems and keeps us up and running .

I have called Computer Medic on several occasions. Both Richard and Marlena have answered my questions and fixed the problems. If a visit was required, Richard kept to his schedule (and mine) and he left with my laptop in tiptop condition. Thank you.

Marlena and Rich are true professionals. Extremely knowledgeable and provide prompt, courteous service with reasonable fees. I highly recommend them for all of your computer and information technology needs.

Whenever there is a problem with any tech related equipment in my office, I call Computer Medic and they’re there right away. They understand the importance of keeping a business up and running with their tech needs, and always there when a problem occurs.

Excellent; Prompt knowledgeable responsible service. goes beyond the reason for the service call and evaluates other areas of possible problems. I have used Computer Medic for 10 years and have always recommended Computer Medic to friends and associates.

I called Monday morning with a problem in Quickbooks. They set an appointment for 3:00 that afternoon. Richard came at 3:00 fixed the problem in a half hour. What else could you ask for. Excellent service, knowledge and caring. Would recommend them to everyone.

Marlena and Richard have been my “go to” people for computer problems since moving to NJ four years ago. Dealing with them has been very pleasant and I would highly recommend them .

Totally competent, on time and clear with explanations. I know that if I have issues, they will be fixed in a timely fashion, so that my laptop will be in tiptop condition when Richard leaves. Thank you for your expertise.

I do love you and the fact that I can reach at least 1 of you!  Thanks so much for being my computer support system. I really appreciate your help!

Both you and Richard have helped me so many times with whatever problems have come up. I know I can always count on you to fix whatever. You both are great.

Richard has been our “go-to-guy” since we moved to Cedar Crest in 2009. Marlena has helped us numerous times by walking us through difficult (to us) situations. Last month she came to my rescue big time in a very important connection with my granddaughter overseas. We appreciate both Richard and Marlena not only for their extensive expertise, but especially for their infinite patience with these non-tech seniors.
Roger and Lucille Markay

Computer Medic was recommended to me by my cousin Bill S. after I was scammed by another service via the phone, they messed up my computer and I lost money.
Marlena cleaned up my computer. Thank you, Thank you, Thank you!!! She helps each time I have a problem. Marlena and Richard are very reliable. When my printer, which I purchased in 2000 finally gave up, Marlena helped get me a new one and within days Richard was here connecting it to my laptop.
Without Computer Medic I would not be able to work on my computer. Thank you so much.
I have recommended you to friends.

The service provided by Computer Medic is outstanding. Quite often my problems have been able to be solved over the phone. When an in-house visit is required the problem is resolved promptly and efficiently. In my opinion, the reason for the good service is that they listen to my concerns so that they can properly address the problem. In addition, they usually find other problems that I wasn’t aware of and take care of them immediately. Finally, the rates that they charge are reasonable and fair.

Glad to know that I can call when I have a problem ,and that it will be solved within reasonable time. Since I am not a frequent user, nor expert at this, I find I need to have a reliable source to count, on and that has always been Computer Medic.

I’ve tried a number of computer services; no one tops Computer Medic.
They are professional, knowledgeable, and go the extra mile.
I’m looking forward to using their web/blog design and SEO services
as soon as I get the time,
Susan

My wife and I have been using Computer Medic for several years now and are not only satisfied with their service but also very pleased with their responsiveness and knowledge of the business. We have used them primarily for computer issues but also for help installing our smart tv. We have referred them to any number of friends as well as our non-profit.

There are times that I feel the computer has control of me and I can’t understand what or why something is happening. Richard and Marlena have always come to my rescue when needed. Sometimes, upon permission, Marlena has accessed my computer from her office and fixed my problems even when it took her hours to zero in on what was happening. The next thing I knew, they were miraculously fixed. It is a relief to know they are a phone call away.

What a comfort knowing this team of computer experts are routing for me!
No question too silly, no service to small- knowledgeable, dependable and immediate response sets a standard that is always achieved!

It is always a pleasure to deal with either Marlena or Rich. They are courteous and very knowledgeable. They always fixed my computer , and always arrived at the specified time. I recommend them to my relatives and friends.

Always came to my rescue and didn’t keep me waiting too long.

I have used this service several times. In my experience, Richard arrives when he promises, listens attentively, and then fixes the problem(s) fast. If the problem is unfixable, he tells you how to work around it. I recommend him without reservation.

Computer medic team have been very responsive in supporting us with our phone system. They have moved us to a cloud based phone service and saving us on our monthly telecom operating expenses.

I had a problem that needed to be fixed ASAP. I called several vendors and decided to go with your business. You provided me with Mac and HP and Printer support . I recommend you to several people and all were satisfied .

I was very pleased as well and won’t hesitate to call on you in the future for any problems that come up in the future .

Knowing that your sevice is a phone call away is reassuring and comforting. I have been in Emergency Mode and the pick up of my phone places you at my side. I am rescued, I can continue with peace of mind. You assist is most necessary in my partially filled Techy knowledge. I turn things over to you and am comforted.

Thanks for being there. I would be lost without your services. Your warmth and dedication to handling my account is to be commended. Please, never leave me. Joe Rosica

Rich and Marlena are excellent at what they do. I called them in the first time when our e-mail was hacked and a major client blocked communications with us. Rich responded immediately and corrected the situation the very same day! We have been with them ever since. They are reliable and up to date with the latest in technology.