Today I ran into a frustrating issue with Quickbooks. My client was unable to load W-2’s. The following error was showing up.
An error has occurred.The Payroll Tax Center has experienced an unexpected error. Please exit the Payroll Tax Center and login again in a few minutes. If the problem persists for more than 20 minutes, please contact us.
This error will especially happen if you are running Quickbooks off of a server through RDP. Here is the solution that worked for me.
In Quickbooks > Click Help > Click Internet Connection Setup.
The middle option should be already selected. If it isn’t, select it.
Click Next. > Click Advanced Connection Settings > Click Security Tab > Click Trusted Sites> Click Sites and Add *.intuit.com > Click Close and OK.
This is what worked for us! I hope it works for you too!